• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Our lawful bases for the collection and use of your data
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Telephone: 07494 062791
Email: info@fmbwellness.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

• Health information – we may collect health and wellbeing information such as information about injuries, medical conditions, physical limitations, pregnancy or other relevant health details provided through health questionnaires, or communication with us.

We collect this information to help us provide safe and appropriate Pilates and/or yoga classes; understand any support you may require and reduce the risk of injury during sessions. Health information is treated as confidential and only accessed where necessary. We will not share this information unless required by law or with your consent.

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Financial transaction information
• Health and safety information

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

• Health information – we collect health information to help meet our health and safety responsibilities , asses any risks and ensure classes are provided safely and appropriately

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Account information
• Purchase or service history
• Video recordings of public areas
• Witness statements and contact details
• Financial transaction information
• Information relating to health and safety
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We collect and use personal information to manage and operate FMB Wellness, including managing bookings, memberships, class attendance, customer accounts, enquires and providing safe and effective service to our clients. Our legitimate interest is to ensure we can deliver a reliable service, communicate important information to clients, maintain accurate records, improve our services and protect the safety and wellbeing of clients and staff. The information we collect is limited to what is necessary for these purposes. We believe these benefits outweigh any potential impact on individuals because clients expect us to use their information to manage their bookings, provide the services they have requested and ensure their safety. We take appropriate steps to protect personal information and respect individual’s rights under data protection laws.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Our legitimate interest is to maintain accurate business records, protect the business and our clients and ensure we meet our legal and regulatory responsibilities. Collecting and using personal information allows us to manage financial records, maintain appropriate documentation, respond to legal or insurance matters and demonstrate compliance with applicable laws and regulations. We only collect information that is necessary for these purposes and take appropriate mesures to keep information secure . We believe the benefits of maintaining accurate records and protecting clients, staff and the business outweigh any potential impact on individuals as the information is used responsibly and in line with data protection requirements.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• To respond to enquiries, resolve complaints, manage claims and provide good customer service, while protecting the interests of both our clients and Fmb wellness

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you
• CCTV footage or other recordings
• Suppliers and service providers

How long we keep information

We keep your personal information only for as long as necessary to provide our services, meet legal requirements and accounting requirements, resolve any disputes and maintain appropriate records. After this time, information will be securely deleted or destroyed.

Who we share information with

Others we share personal information with:

• Insurance companies
• Relevant regulatory authorities
• Suppliers and service providers

Momence Platform: Our core studio management platform used to securely process your bookings, account setup, and client data.

Payment Gateways: Integrated, secure payment processors (such as Stripe) to process your transactions safely. We do not store full credit card details on our own systems.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@fmbwellness.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint